We ship made-to-order curtains, Roman shades, fabric samples and other eligible products to destinations available at checkout. This page explains how dispatch and delivery work.
Order preparation and processing
Many items are prepared or made to your chosen specifications, so manufacturing time is separate from transit time. Please refer to any production or dispatch estimate in the relevant product listing, at checkout or in our order communications. We do not guarantee a universal 1–2 business day processing time for custom items.
Shipping destinations and charges
Available delivery destinations, shipping services and charges are shown during checkout where supported. If a destination or option is not available, please contact us before ordering. Shipping charges may depend on parcel size, destination and service.
Delivery estimates and tracking
Any estimated transit or delivery date is an estimate rather than a guarantee unless explicitly stated otherwise. Actual delivery can be affected by carrier operations, customs clearance, weather and local circumstances. When shipment tracking is available, we will share it through the order notification or by email. You may contact us if you have not received the expected update.
International customs, duties and taxes
International shipments may require customs processing. Import duties, customs charges, brokerage fees or local taxes may be charged in the destination country. Unless checkout expressly says those charges are prepaid or included, the recipient may be responsible for them. Taxes collected by us at checkout, if any, will be shown before payment.
Address accuracy
Please enter your complete delivery address, postal code and relevant contact information. Contact us immediately if something needs correction. An address change after dispatch may not be possible. We will assist with a delivery issue in accordance with applicable law and carrier procedures.
Delays, lost parcels and non-delivery
If an order is delayed, missing or arrives damaged, please contact us with your order number. We will investigate and work with the carrier where appropriate. Where the law gives you a right to cancel, receive a refund or obtain another remedy because of delayed or failed delivery, those rights remain unaffected. For US orders, applicable shipping-delay rules may require notification and an opportunity to consent to a delay or receive a refund.
For assistance, contact support@rootedweaves.com or call +91 98255 92503.